Complaint cost sheet

Add up what this complaint cost. Use it to check a customer debit note or to prepare your own. Estimate only; your contract decides what is chargeable.

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Complaint refDateCurrency

Sorting / rework hoursTotal hours spent sorting or reworking parts, by everyone involved.Hourly rateRate per hour, in your currency. Use the agreed rate if your contract sets one.Scrapped partsNumber of parts scrapped.Price per partUnit price of the scrapped part.Third-party containmentExternal sorting or inspection service (for example CS1 / CS2), charged per day or per hour.Line stop / downtimeDowntime the customer charges to you because of this complaint.Warranty or field costsCosts from parts already in the field, only if the customer claims them.Extra freightExpress shipping, returns or replacement deliveries caused by this complaint.Admin feeFlat handling fee per complaint, if your customer's terms include one.Other costsAnything else, such as travel, customer lab tests or re-qualification. Add a short note.NoteWhat the other costs are for.

Sorting cost (Hours × hourly rate.): 0.00 EUR
Scrap cost (Scrapped parts × price per part.): 0.00 EUR
Total (Sum of all costs above.): 0.00 EUR

Debit summary

Enter at least one cost to see a total.

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