PPM from counts, not from capability
Here PPM means parts sent back per million delivered parts: sent back divided by delivered, times one million, rounded. It comes from your goods receipt and complaint numbers. The PPM vs Cpk page is about something else: the PPM you would expect from a process capability value.
What is in the file
- Settings: your own PPM flag limit. None is preset; leave it blank and nothing is flagged.
- Log: supplier, part, a date in the month, delivered, sent back. Sent back cannot be more than delivered.
- A month with nothing delivered shows "No deliveries" instead of a division error. A row with parts sent back but delivered left blank shows "Enter delivered parts" and stays out of the totals until you fill it.
- Summary: per supplier the months logged, totals, PPM over all months and the months above your limit. The summary adds all parts of a supplier together.
- Counts under the summary. No score and no ranking.
Example (fictional)
Made-up suppliers, extract; the limit of 500 is set for the example only, not a suggestion:
| Supplier | Month | Delivered | Sent back | PPM | Flag |
|---|---|---|---|---|---|
| Supplier A | Aug 2026 | 18000 | 12 | 667 | Above your limit: worth a check |
| Supplier B | Aug 2026 | 0 | 0 | No deliveries | |
| Supplier B | Sep 2026 | 4000 | 1 | 250 | |
| Supplier C | Aug 2026 | 800 | 2 | 2500 | Above your limit: worth a check |
Supplier C shows how small deliveries swing PPM: two parts sent back in a small lot give a high number. Worth a check before acting on one month.
Worth a check each month
- Red rows: months above your limit. Look at the parts and the reason before writing to the supplier.
- The same supplier above the limit in several months: worth a corrective action request, for example with the SCAR template.
- Sent-back counts that only come from one source, such as goods receipt: parts sent back from the line may be missing.
Your customers and your own procedure decide which limits apply. The flag is an aid, not a verdict on the supplier.
Related
- PPM vs Cpk
- Supplier evaluation scorecard (Excel)
- Supplier corrective action follow-up log (Excel)
- Free 8D and quality tools
Advisory template, in English.